Project haven boss damage professional#

At least it won’t be as effective as when you’re able to show proof that things aren’t going the way they should. Just complaining about an issue isn’t enough.

What are the consequences of the problem?.

The challenge with escalations is you have to be both clear and diplomatic. And we don’t want to become the crybaby of the company. We tend to downplay problems or sugarcoat issues because we don’t want to hurt other people’s feelings. No matter who you are escalating to, you have to be able to articulate the issue in a clear and unambiguous fashion. The patient may die because any help will come too late.Įscalate as late as possible, but still early enough so that the issue can be resolved and your project can be brought back on track. On the other hand, if you play for time and wait too long, you know what’s going to happen. If you call 911 too early where the patient only has light symptoms, his situation may improve and you may have called the ambulance for no reason. This is a bit like calling the ambulance. So, now you have an idea about whether you should escalate.

You have tried to find a common solution with the other party involved.

You have communicated the issue to the responsible team (or team member).

You have already tried different strategies to fix the issue or contain the risk but to no avail.

The issue is causing significant extra work on your side or on the side of your team members.

The issue you are planning to escalate is likely going to cause a delay of the project or an overrun of budget OR.

Whenever you are enraged because you’re not getting the support you need, it’s a good time to go through the list because you shouldn’t react out of your immediate emotions but rather think through the next steps (I know it’s not easy) Escalation checklistĮscalate only if any of the following statements match your situation: I have created a checklist to help you assess whether you should escalate or not.

That is why you should be very careful with escalations and only “take out the gun” if you really think it is justified. Should you escalate at all?Įscalations consume a lot of energy and they can create a lot of tension between you and your stakeholders. There are many other reasons that justify escalation, include bullying, unresponsive team members or failure to get buy-in. Despite several discussions, a team member is not providing work in there expected quality, either due to lack of experience or lack of motivation.Resources in your project are being reassigned to other projects (happens often!).

A stakeholder is deliberately sabotaging or blocking your project.

Despite several reminders, nothing has happened. A team member has failed several times to turn in work within the agreed deadline.A subcontractor is having trouble delivering the product or completing work.The goal is not to blame people, but to get an issue solved. You’re the boss, so please do something about it so that the project can continue!”. It’s a way of saying: “Hey, we got a problem here that your team is responsible for. What is escalation, really?Įscalation means you bypass your direct contact by reaching out to their management in order to direct attention to a pressing issue.

Project haven boss damage professional#

Let me help you with your decision and show you how escalations are handled in a professional way. Or someone from your team isn’t delivering in the expected quality.īut … be careful! Escalations are a really nasty thing. Either sub-optimal conditions are obstructing your project. Friendly reminders, motivational speech, clear pointers - but somehow the situation is not improving.